Refund Policy – The Vault

Last Updated: July 2026

At The Vault, customer satisfaction is a top priority. We are committed to delivering premium research products along with a professional and reliable service. Please review our refund policy carefully before placing your order.

Refund Eligibility

Refunds may only be considered under the following circumstances:

• You received an incorrect product.
• Your order arrived damaged during shipping.
• Your order was not delivered due to an issue on our end.

To request a refund or replacement, please contact us within 48 hours of receiving your order. Include your order number along with clear supporting photos (if applicable).

Non-Refundable Items

For safety and quality assurance reasons, we do not accept returns or issue refunds for:

• Opened or used products
• Products damaged due to improper handling or storage
• Orders placed with incorrect shipping information provided by the customer
• Products returned without prior authorization

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery. After reviewing your request, we may offer a replacement, store credit, or a refund where appropriate.

Order Cancellations

Orders may only be canceled before they have been processed for shipment. Once an order has been shipped, it cannot be canceled.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping Costs

Shipping charges are non-refundable unless the return is due to an error on our part, such as receiving an incorrect or damaged item.

Research Use Notice

All products sold by The Vault are intended strictly for laboratory and research purposes only. Customers are responsible for ensuring compliance with all applicable laws and regulations regarding the purchase and use of these products.

Contact Us

If you have any questions about this Refund Policy or need assistance with your order, please reach out to our customer support team via the Contact Us page. We’re here to help.